Effective Date: [04th May 2024]
Website: https://www.softlaunchers.com
Contact: support@softlaunchers.com
1. Eligibility for Refunds
SoftLaunchers.com offers refunds under the following conditions:
- Timeframe:
Refund requests must be submitted within 24 hours of the original purchase.
- Activation Status:
Refunds are not applicable if the product has been activated and confirmed to be working as intended.
2. How to Request a Refund
To initiate a refund request, the customer must:
- Submit a Support Ticket
Send a detailed support request to support@softlaunchers.com within the 24-hour window.
The ticket must include:
- Order ID or proof of purchase
- Description of the issue encountered
- Confirmation that the product has not been activated
3. Evaluation Process
Once a refund request is received:
- Our support team will review the issue and verify the activation status.
- If the request meets the eligibility criteria, the refund will be processed within 5–7 business days.
- Refunds will be issued to the original payment method used during purchase.
4. Non-Refundable Items
Refunds will not be granted under the following circumstances:
- The product was activated and found to be working.
- The request was submitted after the 24-hour window.
- The issue reported is due to customer-side misconfiguration or unsupported environments.
5. Contact
For all refund-related inquiries, please contact: support@softlaunchers.com
